Position: Retail Floor Supervisor
Description: Supervise employees and handle situations pertaining to both staff and customers. Ensure the best customer service in an effective and timely manner. To enforce and uphold CTP’s Obvious Choice standards in both products and service. To train and nurture employees to help them become the best they can and to foster an environment of fun and outstanding attitudes. To ensure company standards are met and profitability goals are attained. Previous supervisory experienced required.
Tasks & Responsibilities:
- Possess a thorough knowledge of department services, including the convenience store, Minnesota Reflections, Voyageur Video games, the fuel center, general custodial responsibilities, and/or Nelson Bros. Restaurant and Pub, and food court.
- Ensure fast, friendly service is delivered at all times
- Must be able to take and give delegation and ensure follow through on both
- Maintain a strong working knowledge of the various computer/register systems and accounting methods for balancing tills.
- Handle daily supervision of shifts including scheduling, breaks, customer service, and operational flow.
- Develop and maintain product selection and inventory levels through ordering, counting inventory, communicating with vendors, etc.
- Find creative and fun ways to motivate employees. Lead by example and demonstrate positive attitudes and professionalism. Train and develop employees. When necessary, take appropriate disciplinary action to ensure CTP’s standards and policies are upheld and enforced consistently
- Understand, utilize, and teach Clearwater Travel Plaza’s theories of Business Operations
- Comply with all safety rules, company policies, and scheduling requirements
The Clearwater Travel Plaza is a full-service travel center that strives to provide exceptional products and excellent service to our diverse population of customers—professional truck drivers, local residents, and tourists alike. We meet our customers’ needs in the areas of food, fuel, clothing and gifts, and information. The Plaza prides itself on an “Obvious Choice” mentality—where only the highest standards will do. From trendy product lines and unique books & gifts, to donuts with a reputation, to our diverse restaurant and pub menu offerings, to our most valuable resource—our employees.
CTP employees are the key to our business. We look for candidates who thrive in a fast-paced environment, enjoy working as a part of a team, demonstrate superior attitudes, maintain a flexible availability suitable for a retail schedule, and act honestly and with integrity. Candidates must maintain a neat and clean appearance while adhering to CTP’s uniform policy and must be able to speak, understand, read, and write English. Employees must also deliver exceptional customer service, regardless if they have direct or indirect customer contact. We look for hard-working candidates who can demonstrate that fun and professionalism go hand-in-hand, which delivers the customer experience that we have become known for. If you meet these criteria, we would love for you to join our team!